Last updated: 17 December 2024
1. Introduction
1.1 Commitment to Customer Satisfaction
99testimonials is committed to ensuring that our customers are fully satisfied with the products and services provided. In the event that you are dissatisfied with your purchase, we offer a No Questions Asked Refund Policy to provide you with a straightforward and uncomplicated way to return the product and receive a refund, subject to the terms outlined herein. This Refund Policy is designed to offer you a hassle-free experience should you decide that our product or service does not meet your expectations.
1.2 Scope of the Refund Policy
This Refund Policy applies to all purchases made through the 99testimonials platform, including but not limited to subscription-based services and one-time purchases, unless otherwise specified at the time of purchase. This Refund Policy does not apply to any products or services purchased through third-party vendors or platforms, which may have separate terms and conditions governing refunds.
2. Eligibility for Refund
2.1 Refund Period
Refund requests must be made within thirty (30) calendar days from the date of purchase. Any refund requests received after the expiration of the thirty (30) day period will not be honored, and the customer shall not be entitled to a refund. The thirty (30) day period is calculated from the date of the original purchase, not from the date of activation or receipt of the product or service.
2.2 No Questions Asked
You are entitled to a full refund for any reason, without the requirement to provide any explanation or justification for your request. To initiate a refund under this policy, you must submit a refund request within the thirty (30) day period. Once your request is received, we will process your refund promptly and in accordance with the procedures set forth in this policy.
3. Refund Request Process
3.1 Procedure for Requesting a Refund
To initiate a refund request, you must contact 99testimonials by email at info@99testimonials.com. Your refund request must include the following information in order to facilitate the processing of the refund:
- Proof of purchase, such as the order number, receipt, or transaction ID.
- Your full legal name and contact information.
- The specific product or service for which you are requesting a refund.
Failure to provide the required information may result in a delay or denial of your refund request.
3.2 Processing of Refunds
Upon receipt of your refund request, 99testimonials will review the request and process it within a reasonable time frame, which shall not exceed seven (7) to ten (10) working days. Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, 99testimonials may, at its sole discretion, issue the refund through an alternative method of payment.
4. Limitations and Exclusions
4.1 Subscription Renewals
Refunds will only be considered for payments made within the eligible refund period, which is thirty (30) days from the date of the original purchase. Refund requests for subscription renewals, recurring charges, or payments made after the expiration of the refund period will not be accepted. It is the customer’s responsibility to manage subscription renewals and cancellations in accordance with the terms of the subscription agreement.
4.2 Use of Product or Service
Refund eligibility applies regardless of whether the product or service has been fully or partially used, provided that the refund request is made within the thirty (30) day period following the original purchase. The fact that the product or service has been used or partially consumed does not affect your entitlement to a refund, provided the refund request is made within the time frame specified.
4.3 Promotional or Prepaid Purchases
Refund requests for products or services purchased under special promotions, discounts, or prepaid terms may be subject to additional conditions, which will be specified at the time of purchase. In such cases, the terms and conditions of the promotion, discount, or prepaid offer will take precedence over this Refund Policy.
5. Refund Method
5.1 Payment Method
Refunds will be processed and issued to the original payment method used for the purchase. This includes, but is not limited to, credit card payments, PayPal, and other online payment methods. If the original payment method is no longer available, 99testimonials reserves the right to issue the refund via an alternative payment method, as determined by 99testimonials in its sole discretion.
5.2 Refund Amount
The refund will be equal to the full purchase price of the product or service, excluding any applicable taxes or fees that may have been charged in connection with the original transaction, unless otherwise required by law. No partial refunds will be issued for the product or service.
6. Modification of Refund Policy
6.1 Right to Modify Policy
99testimonials reserves the right, at its sole discretion, to modify, amend, or update this Refund Policy at any time. Any changes to the Refund Policy will be posted on the 99testimonials website, and the revised policy will take effect immediately upon posting. It is your responsibility to review this Refund Policy periodically to stay informed of any updates or changes.
6.2 Policy Changes for Existing Customers
If any modification or amendment to this Refund Policy materially affects customers who have previously made a purchase under the prior terms, 99Testimonials will notify such customers via email or through the platform. Customers who are affected by such modifications will be given the opportunity to request a refund under the terms of the previous policy, provided they request the refund within the time period specified.
7. Contact Information
For any inquiries or to submit a refund request, please contact us at: info@99testimonials.com.
Our customer support team will respond to your inquiries in a timely and professional manner.