At 99testimonials, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of personal data we collect, how we use and share that data, and the choices and rights you have regarding your information when you use our website and services. By accessing or using the 99testimonials website, platform, or services (collectively referred to as “Website” or “Services”), you agree to the terms and conditions set forth in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please refrain from using our Services.
1. Collection of Information
We collect personal and non-personal information from various sources, including information you provide to us, information we collect automatically when you use our Services, and data received from third parties. This information may be collected through cookies, web beacons, and similar technologies. We may also collect location information where applicable.
1.1 Information You Provide Us
We collect the following types of personal information that you provide directly to us:
1.1.1 Account and Profile Information
When you create an account with 99testimonials, we collect information you provide such as your name, email address, phone number, username, password, interests, and other details necessary for account creation. If you are a business user, we may also collect business-related information, including your company name, business description, services offered, and other professional details.
1.1.2 Content You Submit
We collect the content that you submit or post on our platform, such as testimonials, reviews, feedback, photos, text prompts, project details, comments, questions, and any other materials you choose to share publicly or privately within the platform.
1.1.3 Purchases and Transactions
If you purchase products, services, or subscribe to any of our offerings, we collect payment-related information, including billing details, payment method, and transaction history. This information is used for processing payments and providing receipts for transactions. We may also collect your shipping address, phone number, and related data for order fulfillment purposes.
1.1.4 Communications
When you communicate with us via email, phone, live chat, through our platform, or otherwise, we may collect and store the details of such communications. This includes, but is not limited to, communication records, support inquiries, feedback, and any messages exchanged with our customer service team or other users of the platform.
1.1.5 Surveys and Contests
If you participate in any surveys, contests, or promotional activities offered by 99testimonials, we will collect the information you provide during participation, including answers to survey questions and entries for contests or giveaways.
1.1.6 Social Media Information
When you engage with our social media pages or posts on platforms such as Instagram, Facebook, LinkedIn, Twitter, YouTube, or other social media platforms, we may collect personal information that you choose to provide to us through these interactions. Additionally, the companies that operate these social media platforms may provide us with aggregated data and analytics regarding our social media activity.
1.2 Information We Automatically Collect Using Cookies
When you use our Services, we automatically collect certain information to help us improve your experience and enhance our offerings. This may include:
1.2.1 Device Information
We collect and process data related to the devices you use to access our Services. This includes, but is not limited to, your device’s IP address, device type, operating system, browser type, device identifiers, and network information.
1.2.3 Usage Data
We automatically collect information about how you interact with our website and Services. This data includes, but is not limited to:
- Pages viewed and the specific content accessed on our Services
- Time spent on each page or within specific sections of our Services
- Links clicked, search queries, and navigation paths taken through our Services
- Interactions with other users or content (such as comments, reviews, or messages)
- Frequency and duration of your visits to our platform
- Engagement with features such as forms, content submissions, or account settings
1.2.4 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to gather data about your online activities. This allows us to personalize your experience, analyze trends, and improve the performance of our Services. For more details on how we use cookies and how you can manage your cookie preferences, please refer to the “Cookies and Tracking Technologies” section below.
1.3 Third-Party Data Collection
We may receive personal information about you from third-party services, including social media platforms and analytics services. This information may include aggregated data or details about your interactions with our advertisements or content on third-party sites.
2. Use of Your Information
The information we collect from you is used for a variety of purposes that enable us to deliver, improve, and maintain our services, as well as ensure compliance with applicable laws and regulations. Specifically, we may use your information for the following purposes:
2.1 To Provide and Improve Our Services
We use the information we collect to ensure that you can access and utilize the 99testimonials platform and services in an efficient and personalized manner. This includes, but is not limited to, the following purposes:
- To facilitate the submission, management, and display of testimonials on the 99Testimonials platform.
- To personalize your user experience based on your individual preferences, interests, interactions, and activity on our platform, ensuring that content and services are tailored to your needs.
- To enhance the functionality, performance, and usability of our website and services. We may use the data we collect to identify areas for improvement and to develop new features, functionalities, or services that will improve your experience with our platform.
2.2 To Process Transactions and Communications
We may use the information we collect to manage and process various transactions and communications related to your use of our platform and services. This includes, but is not limited to:
- To process and complete your purchases, subscriptions, payments, and other financial transactions on our platform. This may include verifying payment methods, processing refunds, and addressing billing inquiries.
- To send you order confirmations, receipts, invoices, and other transactional communications necessary for the completion of your transactions. We may also send you updates regarding your account or any changes to your services or subscriptions.
- To respond to your inquiries, requests, or support tickets, and to provide you with assistance or customer support in relation to our services, including troubleshooting and resolving issues. We may use your information to communicate with you regarding any questions or concerns you may have about our services or your account.
2.3 For Marketing and Promotions
We may use the information we collect for marketing purposes, which includes sending promotional communications and offering tailored marketing content. This includes, but is not limited to:
- To send you marketing materials, newsletters, product updates, special offers, promotions, and other communications regarding our products and services that we believe may be of interest to you. These communications may be sent via email, phone, or other channels based on your preferences and interactions with our platform.
- To tailor marketing messages, advertisements, and offers to your specific usage patterns, preferences, and demographic information. This allows us to present content that is most relevant to your needs and interests.
- To track and analyze the effectiveness of our marketing campaigns, promotions, and advertising efforts, including understanding user engagement with our content and determining the success of various promotional strategies. This may involve assessing user interactions with emails, website content, and advertisements.
2.4 To Comply with Legal Obligations and Protect Our Rights
We may use your information to ensure compliance with applicable laws, regulations, and legal requirements, and to protect both our rights and the rights of our users. This includes, but is not limited to:
- To comply with applicable local, state, national, and international laws, regulations, and legal processes, including responding to requests from governmental authorities or law enforcement agencies. This may include, for example, responding to subpoenas, court orders, or other legal obligations that require disclosure of your information.
- To enforce and ensure compliance with our Terms of Service, privacy policy, and other applicable agreements. This may include taking necessary actions to protect the security, integrity, and functionality of our platform and services, and ensuring that all users adhere to the rules and guidelines set forth in our agreements.
- To protect the rights, property, safety, or security of 99Testimonials, our users, employees, contractors, affiliates, and third parties. This includes investigating or preventing fraud, unauthorized access, illegal activities, or misuse of our platform, as well as taking appropriate action in the event of any breaches of security or terms of use.
In the event that we need to share your personal information to fulfill any of the purposes outlined above, we will do so in accordance with the provisions of this Privacy Policy and applicable data protection laws.
3. Sharing of Your Information
We may share your personal information with third parties under specific circumstances, which are outlined below. All such sharing is conducted in accordance with applicable laws, and we ensure that any third parties involved take appropriate steps to protect your personal information.
3.1 Service Providers
We may disclose your personal information to trusted third-party vendors, contractors, service providers, and other partners (“Service Providers”) who assist us in providing, maintaining, and enhancing our services. These Service Providers may include, but are not limited to, payment processors, cloud storage providers, data hosting companies, customer support services, email marketing platforms, analytics providers, and other third-party services that enable us to deliver our products and services to you. These Service Providers are engaged by us to perform specific tasks on our behalf, such as processing transactions, analyzing data, and providing customer support.
It is important to note that our Service Providers are authorized to access, process, or store your personal information solely for the purpose of performing the services we have engaged them to provide. They are contractually obligated to maintain the confidentiality, integrity, and security of your personal information and to use your data only for the purposes for which it was shared. Service Providers are also required to comply with relevant data protection and privacy laws in the jurisdictions where they operate.
3.2 Legal Requirements
We may be required to disclose your personal information in order to comply with legal obligations or to respond to valid legal requests. These legal obligations or requests may arise from, but are not limited to:
- Compliance with applicable laws, regulations, or legal processes, such as subpoenas, court orders, or other government or regulatory agency requests.
- Cooperation with law enforcement authorities, when required by law, in connection with an investigation or legal proceedings.
- Protection of our rights, property, and the safety of our users, employees, contractors, or other individuals, including the investigation of fraud, abuse, or illegal activities.
- Protection against potential legal liability, including disputes, claims, or litigation involving 99Testimonials, its affiliates, or users.
In such cases, we will disclose only the information necessary to comply with the legal requirements or to protect our rights, and we will take reasonable steps to notify you of such disclosure unless we are prohibited from doing so by law.
3.3 Business Transfers
In the event of a corporate transaction, such as a merger, acquisition, consolidation, reorganization, sale of assets, bankruptcy, or any other similar business event, your personal information may be transferred as part of the transaction. Such a transfer may result in a change of ownership or control over your personal information. If your personal information is subject to such a transfer, we will take reasonable steps to ensure that your information is handled in accordance with the privacy policies in effect at the time of the transaction.
In the event that a business transfer occurs, we will provide you with notice regarding the change in control over your personal information, and we will update this Privacy Policy to reflect the changes in how your personal information will be handled going forward. We will also take reasonable steps to ensure that any acquiring entity honors the commitments made in this Privacy Policy.
3.4 Aggregated or De-Identified Information
We may share aggregated, anonymized, or de-identified information with third parties for various purposes, including research, analytical, or marketing purposes. This information will not be linked to you or any individual user, and we will ensure that it is processed and shared in such a way that it cannot reasonably be used to identify you personally.
Aggregated or de-identified information may be used by us or shared with our partners to help us understand trends, improve our services, and develop new features, or for other lawful business purposes. For example, we may provide aggregated data about the use of our platform to third-party advertisers or marketers to help them target advertisements or services to broader user groups without identifying any specific individuals.
It is important to note that we do not share any personally identifiable information in this manner unless it has been anonymized or aggregated in such a way that it cannot reasonably be traced back to you.
4. Data Security
We have implemented reasonable and appropriate administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, destruction, or loss. These measures are designed to ensure the confidentiality, integrity, and availability of your personal information, and to mitigate risks associated with data breaches, misuse, or unauthorized access.
However, it is important to note that while we take reasonable steps to protect your personal information, no method of data transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee the absolute security of your personal information. Despite our efforts to ensure the safety of your data, there may still be vulnerabilities inherent in the technology and infrastructure upon which our Services rely. By using our Services, you acknowledge and accept that we cannot guarantee the absolute security of your personal information, and you agree to assume the risk of potential security breaches.
5. Your Rights and Choices
As a data subject, you are entitled to certain rights and choices regarding the personal information we hold about you. We respect your rights and are committed to providing you with the means to exercise them in accordance with applicable data protection laws. The specific rights available to you may vary depending on the jurisdiction in which you reside, but in general, you may exercise the following rights:
5.1 Deletion
You have the right to request the deletion of your personal information, subject to any applicable legal obligations we may have to retain certain data. For example, we may be required to retain some of your personal information to comply with legal, regulatory, or contractual obligations, or for the establishment, exercise, or defense of legal claims. If you request the deletion of your personal information, we will review your request and, where possible, remove or anonymize the data in accordance with applicable laws and our retention policies.
5.2 Opt-Out of Marketing Communications
You have the right to opt out of receiving marketing communications from us at any time. If you no longer wish to receive promotional emails, newsletters, or other marketing communications from us, you can follow the unsubscribe instructions provided in each communication, or you can contact us directly by emailing us at info@99testimonials.com. Please note that even if you opt out of receiving marketing communications, we may still send you non-marketing communications, such as service-related notifications, updates about your account, or transactional messages related to the Services.
6. Exercising Your Rights
To exercise any of the rights outlined above, please contact us at info@99testimonials.com. We will respond to your request within a reasonable time frame and in accordance with applicable laws. Depending on the nature of your request, we may need to verify your identity before processing it.
Please note that while we strive to accommodate all valid requests, certain limitations or exceptions may apply based on applicable law, contractual obligations, or legitimate business interests.
7. Children’s Privacy
99testimonials Website is designed for a general audience and is not intended for use by individuals under the age of 16. We do not knowingly collect or solicit personal information from children under the age of 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take immediate and appropriate measures to delete such information from our records.
If you believe that we have collected personal information from a child under the age of 16, or if you are aware of any instance where a child has provided us with personal information, please contact us immediately at info@99testimonials.com.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated Privacy Policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at: info@99testimonials.com.